IT support for agency teams sharing large assets, collaborating with clients, and delivering against deadlines that keep moving.
Let’s talk about your IT
A campaign does not wait while someone hunts for a file or tries to get a freelancer into the right workspace. Agency teams move between internal reviews, client feedback, and launch deadlines, often with people joining for just one phase of the work.
TEKConn helps agencies make their technology easier to support and their access easier to manage. We bring responsive user support, cloud planning, and security to the operational side of creative work, so your team has a clear place to turn when technology gets in the way.
Freelancers and partners may need access quickly, but that access should not last indefinitely. We help define account and permission practices around project work. Your project owners approve what a collaborator can see, and an agreed offboarding process handles the end of the engagement.
Large presentations, images, and video can expose limits in storage, connectivity, and sharing habits. We help evaluate your cloud and network environment against those workloads. Creative software configuration and production workflows need to be scoped with the relevant vendors or internal specialists.
A device rollout on presentation day creates avoidable pressure. We work with your team to plan maintenance and projects around major commitments, while keeping urgent issues visible. For internal IT teams, co-managed support can add capacity for agreed tasks without replacing their direction.
Collaboration and infrastructure planning for distributed teams and shared creative assets.
Explore serviceResponsive help for daily user issues, equipment, and the technology behind client delivery.
Explore serviceAdditional support capacity for agency IT teams with projects and daily requests competing for time.
Explore service7 min
Avg. response time
98.9%
Client satisfaction
11 years
Avg. client engagement
650,000+
IT requests resolved
These are TEKConn-wide results, not industry-specific outcomes. Seven minutes is our average response time, not a resolution guarantee.
We assess your device platforms, software, and vendor arrangements before agreeing coverage. Share your inventory and the workflows that matter most. We will distinguish general IT support from specialist creative application or production support.
Start with a named approver, a defined set of project resources, and an end date. We can help implement the agreed account and access process, including reviewing permissions and removing access when the engagement finishes.
Yes, we can assess potential infrastructure causes such as connectivity, storage, and the way files are shared. The right recommendation depends on the workload and tools. We investigate before recommending a migration or equipment purchase.
We can discuss coverage needs and escalation arrangements during scoping. Tell us about operating hours, major launches, and internal IT capacity. Any extended coverage should be explicitly included in the service agreement.
Let’s talk about the tools, people, and handoffs behind your best work—and where IT can help.
