Official TEKConn Blog

Say goodbye to downtime with IT managed services

Partnering with an MSP can keep your business up and running at all times.

Partnering with an MSP can keep your business up and running at all times.

Downtime can be backbreaking for small and medium-sized businesses. Although downtime is a thorn in the side of every company, SMBs are especially vulnerable to its long-term deleterious effects. These kinds of organizations simply cannot allow their critical networks, applications and platforms to go offline for an extended period of time.

There is light at the end of the tunnel, though. Thanks to the increased availability of IT managed services, SMBs can say goodbye to downtime forever.

Downtime packs a wallop

With so many business processes dependent on network availability and connectivity, any period of downtime could grind operations down to a halt in no time at all. Email, customer relationship management software and other critical applications and platforms could all be inaccessible for an extended period of time.

"IT managed services providers can drastically reduce the threat of downtime."

If that happens, the drag on productivity and operability could translate into huge revenue losses. According to an August 2016 Information Technology Intelligence Consulting survey, 98 percent of respondents stated that one hour of downtime costs more than $100,000 to their businesses.

Downtime may or may not be quite that expensive for SMBs, but it represents a significant threat to business continuity, nonetheless. To prevent the kind of disastrous downtime event that could derail operations for several hours or even days, it often makes sense to look for help from an external source.

That's where IT managed services come into play.

IT managed services help stave off downtime

Partnering with an IT managed services provider can drastically reduce the threat of downtime and keep your critical systems up and running at all times. Instead of relying upon on-site infrastructure to host your most essential applications, an MSP can shoulder that responsibility at a separate, fortified data center. They provide a level of reliability and redundancy you just can't achieve handling everything on your own.

In the most extreme cases of network or system disruption, businesses will need to restore lost data and bring applications back online. Disaster recovery can be a huge asset in these circumstances, enabling organizations to undo the damage and restore operations. Full-service MSPs can offer such solutions along with their baked-in redundancy.

Downtime can bring operations to a screeching halt.
Downtime can bring operations to a screeching halt.

What to look for in IT managed services

The best way to ensure that an IT managed services provider can offer the level of uptime you require is to take a look at their data center installation and how equipped it is to withstand a catastrophic event. TEKConn, for instance, houses our hosting infrastructure in a certified SAS 70 Type 2 facility, meaning we can offer unparalleled uptime.

Another factor to keep in mind when vetting MSPs is how detailed their service-level agreements are. SLAs can be a safety net of sorts in the event that an MSP is unable to meet expectations. If your managed services partner clearly spells out what kind of compensation can be expected if they are unable to provide a certain degree of uptime, then you know that even in the worst-case scenario, your MSP has you covered.

To make downtime in NYC a thing of the past, contact TEKConn today.