When working within a framework of frustrating constraints that make it difficult to do one's job, individuals start to think about how much easier their tasks would be to complete if they were able to work outside those confines.
This isn't a malicious or defiant act. It is simply a natural reaction when one feels that the job they've been hired to do is being impeded by those they are trying to do it for. In a recent GigaOM article, Bart Copeland uses the perfect analogy to describe this cumbersome situation.
"You're stuck in bumper-to-bumper traffic. No one's moving. It's hot, the air conditioner is busted and next to you is a tempting escape … a wide-open breakdown lane," he writes. "Sure, you could move over and jump ahead. You'd get where you wanted to go faster, but you'd be breaking the rules."
In this blog we have talked about employees finding ways around IT best practices for purposes of convenience and how this can open small business networks to a gaggle of threats. But, there is a flipside to that coin. Think of it from an employee's perspective. They have been hired to do a job and the last thing they should have to deal with is people within that very company standing in their way.
For small and midsize businesses (SMBs) with limited resources and staff, there are two scenarios at opposite ends of the spectrum that can prove equally damaging. We've previously covered what happens when IT protocols are too lax. But, when excessive restrictions are placed on employees because a business does not have the assets to properly manage a network, it can be just as bad.
SMBs need to establish an environment where IT protocols are not placing unnecessary and frustrating restrictions on what developers and other personnel can accomplish. Managed IT support providers can work with each department to determine their needs and how to build a network that is both secure and enables team members to do their jobs efficiently.