Regardless of the hype surrounding the BYOD movement and mobility trend in general, businesses are still cautioned to adopt and leverage personal mobile devices in the workplace. According to CompTIA, this is due to the large demand these trends place on IT support, as well as HR and other, potentially hidden costs.
'Integrating devices is also the top challenge for the largest firms, but the issue is one of complexity rather than lack of resources," the firm noted in a release. "The sheer numbers of employees and devices makes integration a much greater undertaking. The same is true for support."
In its third annual "Trends in Enterprise Mobility" study, CompTIA found that despite more than 70 percent of firms voicing interest in mobility, only 3 percent of medium and large enterprises and 9 percent of small businesses had fully adopted a BYOD strategy. Furthermore, only 30 percent have a formal mobility plan in place and a mere 8 percent have begun measuring the effect of these devices on operations.
The issues with adoption land on proper IT support. Firms are struggling to change their IT department's capabilities to align with the demands that mobility places on them, while integrating personal devices raises new security concerns, not to mention data accessibility and the like. Encryption, the development of enterprise apps and multi-platform accessibility all need to be in place before a company can leverage mobile devices with any efficiency.
By investing in a high-quality New York City IT support firm, companies can ensure they are optimizing their operations toward future goals, such as mobility or cloud integration, enabling growth and successful integration of new IT services.