Apple customers angry over the so-called “touch disease” have united to file a class action lawsuit against the technology giant. The case is being spearheaded by plaintiffs Todd Cleary of California, Jun Bai of Delaware and Thomas Davidson of Pennsylvania, who accuses Apple of fraud and violating California consumer protection laws. Owners across the country of the iPhone 6 and the iPhone 6 Plus are alleging that a design defect makes their phone’s touchscreen unresponsive over time, rendering them unusable. Making matters worse, some sources report that Apple may have been aware of the potential issue before it came to light in the public eye – and did nothing to prevent it from happening.
“It’s about time that the Apple press got a whiff of the problem,” an anonymous Apple Genius told Apple Insider, who investigated the issue at several of Apple’s retail locations. “I’m getting tired of pulling service stock out of the box, and seeing the exact same problem that the customer has on the replacement before I leave backstage.”
Apple Insider claims that “touch disease” now accounts for 11 percent of all repairs the Apple Store is now processing – with reported cases rising since the alleged defect came to light. The issue seemingly can be attributed to the new smartphone’s design’s lack of underfill. Without this crucial layer of material meant to strengthen and stabilize the touchscreen’s circuits, the screens can easily be bent and become damaged.
“Of course, there’s no way to tell exactly how many phones are afflicted with what we’re calling Touch Disease,” reported iFixit, “but every repair tech we spoke to told us that the problem is incredibly common.”
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